Returns & Exchanges

We want you to love your Official Love Island gear, but if something isn't quite right, you can return unworn items in their original packaging within 28 days of delivery. Please note that personalized items and swimwear with broken hygiene seals are non-returnable unless faulty.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Securely pack your items in their original packaging, ensuring all tags are attached and hygiene seals are intact for swimwear and beauty products.

3

Generate Your Label

Choose your preferred courier method through the portal to download and print your prepaid return shipping label.

4

Drop Off and Track

Drop your package at the designated collection point and keep your proof of postage; your refund will be processed within 10 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing